Refund policy

30-Day Return Policy

Eligible merchandise may be returned within 30 days of delivery if it is unopened, unused, and in its original packaging and condition.

Fragrance Returns

Opened, sprayed, tested, or used fragrances are not eligible for change-of-mind returns. This restriction does not apply if the item arrives damaged, incorrect, defective, or materially different from the product ordered.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or with an item missing, contact us as soon as possible at vilofalshop@gmail.com with your order number and photos when applicable so we can review the issue.

Starting a Return

Before sending any item back, email vilofalshop@gmail.com with your order number, the item you wish to return, and the reason for the return. Do not send merchandise back without receiving return instructions.

Return Shipping

For eligible change-of-mind returns, the customer is responsible for return shipping unless otherwise stated. If the return is due to an incorrect, damaged, defective, or materially not-as-described item, VILOFAL will provide appropriate return or resolution instructions.

Refunds

Once an approved return is received and inspected, the refund will be issued to the original payment method. Original expedited-shipping charges, if any, are not refundable unless the order issue was caused by VILOFAL.

Your bank or card issuer may require additional time to post the refund after it has been issued.

Questions

For return or refund questions, contact vilofalshop@gmail.com